Website Privacy Policy
Last updated: 18th September 2026
This privacy policy explains how Peacocks Pest Control collects, uses and protects personal information when you visit https://peacockspestcontrol.com/, contact us through the website or interact with its features.
This policy relates specifically to information collected through the website.
1. Who we are
Peacocks Pest Control is the data controller responsible for personal information collected through this website.
If you have any questions about this privacy policy or how your personal information is handled, please contact:
Email: info@peacockspestcontrol.com
Website: https://peacockspestcontrol.com/
2. Information we may collect
We may collect the following personal information through the website:
Your name
Your email address
Your telephone number
Your address or the location where pest control services may be required
Information you provide within an enquiry or contact form
Records of correspondence when you contact us
Your cookie preferences
Technical information, including your IP address, browser type, device type, operating system and approximate location
Information about how you use the website, such as the pages you visit and how long you spend on them
Please do not submit sensitive personal information through the website unless it is necessary for us to respond to your enquiry.
3. How we collect your information
We may collect information when you:
Complete and submit a website form
Contact us using an email address or telephone number displayed on the website
Request information about our services
Accept or manage cookies through the cookie consent banner
Browse or interact with the website
Some technical information may be collected automatically through cookies and similar technologies, subject to your consent where required.
4. How we use your information
We may use personal information collected through the website to:
Respond to enquiries
Provide information about our pest control services
Arrange inspections, appointments or quotations when requested
Communicate with you about an existing enquiry
Operate, maintain and improve the website
Monitor website performance and understand how visitors use it
Protect the website against fraud, misuse and security threats
Maintain appropriate records
Meet our legal and regulatory obligations
Establish, exercise or defend legal claims
We will not use personal information for purposes that are incompatible with those described in this policy unless permitted or required by law.
5. Our lawful bases
Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:
Consent: Where you have agreed to the use of optional cookies or another specific use of your information. You may withdraw your consent at any time.
Contract: Where processing is necessary to take steps at your request before entering into a contract or to provide a service you have requested.
Legal obligation: Where we need to process information to comply with the law.
Legitimate interests: Where processing is necessary for our legitimate interests, such as responding to enquiries, operating the website, maintaining security and improving our services, provided those interests do not override your rights and freedoms.
6. Cookies
This website uses cookies and similar technologies.
Cookies are small text files stored on your device when you visit a website. They may be used to make the website function correctly, remember preferences, understand how visitors use the website and support embedded or third party content.
Cookies used on the website may include:
Strictly necessary cookies, which are required for the website to function or provide a feature you have requested
Preference cookies, which remember choices you make
Analytics cookies, which help us understand how visitors use the website
Marketing cookies, which may be used to measure advertising or provide relevant content, if applicable
Third party cookies, which may be placed by external services or embedded content used on the website
Strictly necessary cookies may be used without consent where permitted by law. Optional cookies will only be used after you have provided consent through the cookie consent banner.
You can accept, reject or manage optional cookies using the cookie consent controls available on the website. You can also manage cookies through your browser settings. Blocking certain cookies may affect how the website functions.
Your consent preferences can be changed or withdrawn at any time using the cookie settings available on the website.
7. Analytics and website monitoring
Subject to your cookie choices, we may use analytics tools to understand how visitors find and use the website. These tools may collect information such as:
Your IP address
Device and browser information
Pages visited
Time spent on the website
Referring websites
General geographic location
Interactions with website features
We use this information to measure website performance and improve its usability and content.
Where possible, analytics information is aggregated or pseudonymised.
8. Contact forms and enquiries
When you submit an enquiry through the website, the information you provide will be used to review and respond to your request.
Your information may also be sent to us by email or stored securely within the website, its hosting environment or an associated enquiry management system.
Please only provide information that is relevant to your enquiry.
9. Sharing your information
We do not sell or rent personal information collected through the website.
We may share information with trusted service providers where necessary to operate the website or respond to enquiries. These providers may include:
Website hosting providers
Website developers and maintenance providers
Email and communication providers
Website security and backup providers
Analytics and cookie consent providers
Professional advisers, such as legal or accounting professionals
Public authorities where disclosure is required by law
Service providers may only process personal information on our instructions and must protect it appropriately.
We may also disclose information where necessary to protect our legal rights, prevent fraud, investigate misuse or comply with a legal obligation.
10. International transfers
Some website service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure it receives a level of protection consistent with UK data protection law. This may include relying on UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another lawful transfer mechanism.
11. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period will depend on:
The nature of the information
The reason it was collected
Whether an enquiry develops into a customer relationship
Any legal, accounting or reporting requirements
Whether the information may be needed to establish, exercise or defend legal claims
Website enquiries that do not result in an ongoing relationship will generally be deleted or anonymised when they are no longer required. Information connected with a service, transaction or legal obligation may need to be retained for longer.
Cookie retention periods vary according to the type and purpose of each cookie. Further details may be available through the website’s cookie consent tool.
12. How we protect your information
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
These measures may include secure website connections, access controls, software updates, backups, security monitoring and restrictions on who can access personal information.
No internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending confidential or sensitive information through an unencrypted channel.
13. Your data protection rights
Under UK data protection law, you may have the right to:
Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how your information is used
Object to processing based on legitimate interests
Receive certain information in a portable format
Withdraw consent at any time where processing is based on consent
Ask not to be subject to a decision based solely on automated processing where it produces legal or similarly significant effects
These rights are not absolute and may depend on the circumstances.
To exercise a right, email info@peacockspestcontrol.com. We may need to request information to confirm your identity before responding.
There is normally no charge for exercising your rights. We will usually respond within one month, although the law allows additional time in certain circumstances.
14. Automated decision making
We do not currently use information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.
15. Links to other websites
This website may contain links to third party websites.
We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of any third party website before providing personal information.
16. Children’s privacy
This website and its services are not directed at children. We do not knowingly collect personal information from children through the website.
If you believe that a child has provided personal information through the website, please contact us so that we can review and, where appropriate, delete it.
17. Complaints
If you have concerns about how your personal information has been handled, please contact us first:
Email: info@peacockspestcontrol.com
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
18. ICO registration
An Information Commissioner’s Office registration number has not been included because it has not been provided or confirmed.
If Peacocks Pest Control is registered with the Information Commissioner’s Office, the registration number can be added to this section.
19. Changes to this policy
We may update this privacy policy when the website, its services or applicable legal requirements change.
Any updated version will be published on this page with a revised “last updated” date. We recommend checking this page periodically for changes.